Privacy Policy

Effective Date: 18 September, 2025

Scope

• This Policy applies to data collected via our website, Mindbody booking system, in-studio registration, and communications
• Using or submitting data signifies acknowledgment of this Policy
• Updates will be posted here with the effective date
• If specific terms for an activity differ from this Policy, those specific terms govern to the extent permitted by law

Data We Collect

• Identity and contact data
• Transactions and billing
• Bookings, waitlists, attendance
• Safety-related health declarations
• Technical data and cookies

How We Use Data

• Provide classes, bookings, account management, notifications and support
• Billing, invoicing, statutory record-keeping
• Safety and incident handling
• Service analytics
• Compliance and fraud prevention
• Direct marketing with consent

Legal Basis

• Contract performance
• Legal obligations
• Legitimate interests with data minimisation
• Explicit consent for health data and direct marketing

Sharing of Data

• Mindbody, payment processors, accounting/legal, IT/cloud under contractual safeguards
• No sale of personal data
• Legal/regulatory disclosures when necessary

Cross-border Transfer and Security

• Appropriate safeguards where data is stored or processed outside Hong Kong
• Access controls, encryption, audit logs, and periodic reviews

Retention

• Keep as necessary
• Typically up to 7 years for invoices/records
• Health declarations retained for the minimum period necessary for safety
• Delete or anonymise upon expiry

Your Rights

• Access, rectification, erasure (where permissible)
• Withdrawal of consent
• Objection to marketing
• Contact hello@piaf.studio
• Reasonable cost may apply for access copies

Cookies & Analytics

• Functional/performance/preference cookies
• Manage via browser settings
• Banner to provide "accept/manage" and link to this Policy where third-party cookies are used

Minors

• Under 18 requires parent/guardian review and consent
• Signatures may be required for related waivers/health forms

OFFICIAL VERSION

In the event of any discrepancy between the English and Chinese versions of this policy, the English version shall prevail as the official terms and conditions.